Cancellation & Rescheduling Policy

We understand that plans can change. Our cancellation policy is designed to be straightforward and fair to both customers and our service professionals.

1. Canceling an Appointment

If you need to cancel an appointment, please contact us as soon as possible.

Recommended notice: At least 24 hours before the scheduled appointment.

Providing advance notice allows us to offer the appointment time to another customer.

2. Rescheduling

Customers may request to reschedule an appointment by contacting Bright Home Service.

We will make reasonable efforts to accommodate your preferred new date and time, subject to availability.

3. Late Cancellation

A cancellation made with less than the required notice may result in a cancellation fee if such fee was disclosed when the appointment was booked.

Any applicable fee will depend on the circumstances and applicable law.

4. No-Show

If our service professional arrives at the agreed service location and cannot access the property or perform the requested service because the Customer is unavailable, a trip or cancellation charge may apply if previously disclosed.

Examples include:

• No one is available to provide access;
• The Customer provided an incorrect address;
• The product is not available;
• The work area is inaccessible;
• The property has an unsafe condition preventing service.

5. Bright Home Service Cancellation

We may need to cancel or reschedule a service because of:

• Severe weather;
• Safety concerns;
• Equipment problems;
• Unexpected scheduling issues;
• Illness or emergency;
• Conditions that make the work unsafe or impractical;
• Other circumstances beyond our reasonable control.

When possible, we will notify the Customer as soon as reasonably practical and attempt to arrange another appointment.

6. Customer Deposits and Payments

Any deposit, advance payment, or cancellation-related charge will be handled according to the applicable service agreement and California law.

For projects subject to California home-improvement-contract requirements, legally required cancellation and payment rules will apply.

7. Contact

Bright Home Service
A brand of Bright Infinity LLC
Phone: (626) 406-7466
Email: info@brightinfinity.net