Privacy Policy

At Bright Home Service, a brand of Bright Infinity LLC ("Bright Home Service," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule a service, communicate with us, or use our home assembly and installation services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you contact us or request our services, we may collect information such as:

• Name
• Phone number
• Email address
• Service address
• Billing or payment information, when applicable
• Information about the service you are requesting
• Furniture or product information
• Photos or other information you voluntarily provide regarding your project
• Preferred appointment dates and times
• Communications between you and Bright Home Service

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Date and time of website visits
• Referring website
• General location information
• Website usage and interaction data

2. How We Use Your Information

We may use your information to:

• Respond to inquiries
• Provide estimates or quotes
• Schedule appointments
• Provide furniture assembly and home installation services
• Communicate with you regarding your appointment
• Confirm, reschedule, or cancel services
• Process payments
• Provide customer support
• Respond to questions or service requests
• Improve our services and website
• Maintain business and customer records
• Prevent fraud or unauthorized activity
• Comply with applicable laws and legal obligations

We may also use information to contact you about services or promotions when permitted by applicable law.

3. Phone Calls and Text Messages

If you provide your telephone number, Bright Home Service may use it to contact you regarding your inquiry, estimate, appointment, service, or other communication related to your request.

If you separately opt in to receive marketing text messages, you may receive promotional or other marketing-related messages. Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing text messages at any time by replying STOP. You may also contact us directly to request removal from marketing communications.

Consent to receive marketing communications is not a condition of purchasing services.

4. Website Forms

Information submitted through our website forms may include your name, contact information, service address, project details, and other information necessary to respond to your request.

We use this information to contact you, understand your project, provide an estimate, and arrange requested services.

Please do not submit passwords, financial account credentials, Social Security numbers, or other highly sensitive information through website forms unless specifically requested through an appropriate secure process.

5. Photos and Project Information

If you voluntarily provide photographs of furniture, rooms, walls, products, or other areas related to your project, we may use those photographs to:

• Evaluate your service request
• Prepare an estimate
• Determine equipment or materials needed
• Communicate with you about your project
• Provide the requested service

We will not publicly use identifiable customer photographs for advertising or promotional purposes without appropriate permission.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate and improve the website
• Remember preferences
• Understand website traffic
• Measure advertising performance
• Determine how visitors find our website
• Improve our marketing efforts

You may configure your browser to reject or delete cookies. Certain website features may not function properly if cookies are disabled.

7. Analytics and Advertising

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, Meta, or similar platforms.

These services may collect information about your interaction with our website through cookies, pixels, tags, or similar technologies.

This information may be used to:

• Measure website traffic
• Track conversions
• Evaluate advertising performance
• Improve our marketing campaigns
• Understand customer behavior
• Provide relevant advertising or remarketing

Third-party services may process information according to their own privacy policies.

8. How We Share Information

We do not sell your personal information for money.

We may share information with service providers that assist us in operating our business, such as:

• Website hosting providers
• Scheduling and appointment platforms
• Payment processors
• Customer relationship management systems
• Communication providers
• Analytics providers
• Advertising platforms
• Technology and security providers
• Professional advisors

These providers may access information only as reasonably necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, safety, customers, or others.

9. Payment Information

When you make a payment for our services, payment information may be processed by a third-party payment processor.

Bright Home Service generally does not need to store complete credit or debit card information on its own systems.

Payment processors may have their own privacy policies and security practices.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including scheduling platforms, payment services, social media websites, manufacturers, retailers, or other websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and business records
• Process transactions
• Resolve disputes
• Meet legal or accounting requirements
• Protect our legitimate business interests

The retention period may vary depending on the type and purpose of the information.

13. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

Depending on applicable law, these rights may include the ability to:

• Request access to certain personal information
• Request information about how personal information is collected, used, or disclosed
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain sales or sharing of personal information, where applicable
• Exercise applicable privacy rights without unlawful discrimination

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

14. Children's Privacy

Our website and services are intended for general audiences and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable laws.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Bright Home Service
A brand of Bright Infinity LLC
Phone: (626) 406-7466
Email: info@brightinfinity.net